Delivery to the place specified by the Customer
In the event that the product is sent to the place chosen by the Customer, the product is delivered to an external partner - carrier and the Customer is informed electronically that the product is ready to be shipped. Shipping costs are calculated based on the Customer's order. Any incorrect entry by the Customer and therefore incorrect calculation of shipping costs is not borne by the COMPANY, but by the Customer. It is noted that the Customer may choose to transport with his own means and expenses, however, in this case, the products are transported at his own risk. To receive the order, the Customer will show the external carrier-partner the confirmation of the order (order code) and the notification of the shipment, as well as an official identification document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his order, then the third party authorized person should show a special authorization to receive the specific order legally recognized by KEP or the police or other Authority as well as an official document necessary for identity verification (police ID, passport, etc.). Since after the receipt of the products, the risk passes to the Customer, the latter must check the products he receives upon receipt, as with his signature upon receipt he confirms that he has correctly received the products of his order. If the Customer does not receive the product after receiving the notification to send and despite the relevant notification from the carrier, the COMPANY reserves the right to withdraw from the sale.
Pickup from our store: Free You can pick up your order from our store every day from 9:00 a.m. to 9:00 p.m. However, it is important that you have previously contacted us about the availability of the products.
Shipping by Courier: Our orders are shipped daily by General Post.
• The fee for parcels up to 2 kg is 3.5 € and the cash on delivery is 1.5 €. For each additional kilo, the charge is €0.60.• In shipments with a large volume, there may be a price difference; for any difference, you will be informed by phone from our store.• For orders within Attica, delivery takes place in 1-2 working days• For orders outside Attica, delivery takes place in 1-3 working days • For orders with an island destination, delivery takes place in 1-3 working days with a charge of €3.50 for small parcels up to 2 kg and for each additional kg the charge is €1.20 • For orders in hard-to-reach areas, delivery takes place in 2-4 working days with a charge of €6.50 for small parcels up to 2 kg and for each additional kg the charge is €1.50
Shipping with a transport company:• Our company undertakes to serve you and deliver large-volume parcels (over 35 kg) to any transport company the customer wishes.• asaa.gr is not responsible for any loss, damage, wear, etc. from the moment that we will deliver the order to the transport company. • The cost of transport is determined based on the weight of each product & each transport company and our company does not bear any responsibility. • The delivery time of your order to the transport company is usually 1-3 working days days from the moment of registration.
Force majeure:
The COMPANY is not responsible for delays in the execution of the order (including delivery) that are due to circumstances that cannot be attributed to the fault of the COMPANY or are due to force majeure and therefore the COMPANY is entitled to an extension of time for execution. Examples include strikes, acts of terrorism, war, supplier / transportation / production problems, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than two (2) months, the sales contract may be terminated by either party without compensation. If the Customer considers that he no longer has an interest in the execution of the order, he is entitled to terminate the sales contract and the COMPANY is obliged to refund him the price as well as any other amount that was paid under the sales contract.