Register or Login
For transaction security reasons, the User of the online store (hereinafter "User" or "Customer") can register in the online store before starting the process of submitting his order. For the registration or connection of the User to the online store, only first name, last name, mailing address, contact phone number and email are required. This information remains strictly confidential. The COMPANY reserves the right to use this information to send updates on new products or offers to customers or registered users of the online store. If at any time the User wishes to cancel his registration in the address/email list, he can do so by pressing the link or by sending an email to the address info@datatec.gr in order to request the deletion or change of his personal data .
1.1 Registration / account creation
To complete the order of a user of the datatec.gr website, the creation of an account is mandatory.
1.2 Account creation case
There are 2 ways to create a user account:
1) Using the registration form on the page
The User of the online store before starting the process of submitting his order can register in the online store. To register or connect the User to the online store, only an email and a secret code (password) are required.
The codes used to identify the users of the website are two: The username or email address and the Security Code, which each time you enter them provide you with absolute security access to your personal information, the progress of your orders, etc. .You are also given the opportunity to change your Personal Secret Security Code and email address as often as you wish. Only you as users of the company's website have exclusive access to your information through your username or email address and password, therefore you are also solely responsible for maintaining their confidentiality and concealing them from third parties. In the event of your loss or leakage, we give you the possibility to recover it by entering the email you had indicated. In case you do not have access to your email, you should notify us immediately, otherwise datatec.gr is not responsible for the use of the secret code by an unauthorized person.
2) User registration at checkout
When completing your order at the point where you fill in the necessary information such as (Name, surname, address, phone, shipping method, etc.) there is an additional section "Create an account?" and includes a field (box) which if you select then you will be registered in the system with all the above information that you have just filled in.
2. Order. Submission and Acceptance
2.1. Submit an online order - Proposal to purchase goods
The order for the products and/or services is submitted by completing and sending the special Order Form available in the online store "purchasing link title (purchasing etc)". Before submitting the order, the Customer must be informed of the terms of sale and select "I have read and accept the terms and conditions of purchases". With this marking, the Customer expressly and unreservedly declares that before submitting his order he received knowledge of the following information in a clear and comprehensible manner:
• i. The main characteristics of the products and/or services ordered, as described on the pages of the online store. The Customer must check every relevant feature, before submitting his order, so as not to have any doubt about the features and qualities of the ordered products and/or services. The COMPANY has no responsibility in case the Customer failed to be sufficiently informed about the above.
• ii. The identity, address, telephone number, fax number and e-mail address of the COMPANY as well as the supplier of the ordered products and/or services.
• iii. The total price of the products and/or services of the order, including VAT, any other fees and all additional shipping, delivery or postal charges and any other expenses. Where such charges cannot reasonably be calculated in advance, the fact that such additional charges may be required must be made known to the Customer in the text of the order (order form) and the Customer must be informed before placing the order. Additional charges or other costs that were not made known to the Customer before submitting the order, or in the event that they could not be calculated at the time of the order, were not notified to the Customer by telephone before confirming receipt of the order, then these are not borne by the Customer without the prior express his consent. In particular, the listed prices of the products and/or services as set in the online store are the final ones (including the relevant VAT). The above listed final prices of each product and/or service in the online store do not include shipping costs, which are calculated in the text of the order based on the choice of shipping method.
• iv. The cost of using the means of remote communication for the conclusion of the contract, when this is calculated based on a charge other than the basic tariffs.
• v. The means of payment, delivery, execution, but also the deadline within which the COMPANY undertakes to deliver the goods or provide the services.
• vi. Any delivery restrictions and means of payment.
• vii. The conditions, exceptions, deadline and procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to the COMPANY, in case of withdrawal.
• viii. In the event that the Customer exercises the right of withdrawal after having used the service, he should pay reasonable costs to the COMPANY.
• ix. Where no right of withdrawal is provided by Law, the information that the Customer will not have a right of withdrawal or, as the case may be, the circumstances under which the Customer loses the right of withdrawal.
• x. The existence of the COMPANY's liability for real defects and lack of contracted properties in accordance with articles 534 et seq. of the Civil Code.
• xi. Where applicable, the existence and terms of application of after-sales customer support services, after-sales service and commercial guarantees.
• xii. The duration of the contract, where applicable, or, if the contract is of indefinite duration or of automatic extension, the conditions for the termination of the contract.
• xiii. Where applicable, the minimum duration of the Customer's obligations under the contract.
• xiv. Where applicable, the existence and terms of depositing money or other financial guarantees (e.g. advance payment in case of pre-order, etc.) to be paid or provided by the Customer, whenever the COMPANY requests it.
• xv. Where applicable, any standard interoperability of digital content with hardware and software of which COMPANY has knowledge or is reasonably expected to have knowledge.
• xvi. Where applicable, the possibility of recourse to an out-of-court complaint and redress mechanism to which the COMPANY belongs, as well as the ways of accessing it.
• xvii. The obligation to pay upon submission
3. Product Availability
The Customer is informed about the availability of the products through indications placed on the page of each product or service in the online store. The COMPANY reserves the right to the availability of its products if they are not available at the time of the order. In this case, the COMPANY reserves the right not to accept the specific order and therefore not to complete the sale. Any payments will be returned to the Customer without undue delay, in the same way the Customer chose to pay for their order. Special cases of availability are the following:
Upon order: The product will be searched for at a supplier of the COMPANY and the Customer will receive an update on the availability of the product within 3-5 working days from the submission of his order. In this case, an advance payment of part of the price may be requested up to full payment depending on the nature of the object.
By pre-order: The product is not in the supplier's warehouses but can be ordered with an estimated delivery time. In this case, before submitting the order, the estimated arrival time of the product is communicated to the Customer. The confirmation of receipt by the COMPANY of the pre-order is only a confirmation that the order has been received with the content stated and in no case does it constitute acceptance of the order or agreement of terms (drafting) of sale. In this case, an advance payment of part of the price may be requested up to full payment depending on the nature of the object.
Temporarily Out of Stock: The product has been sold out or discontinued or is not expected to be received immediately.
Offer: The prices of the products in question are valid while stocks last. For these products, a strict order of time priority is observed in the execution of the orders.
The COMPANY notifies the Customer each time of the estimated delivery time of the ordered product, depending on the circumstances. In any case, the COMPANY undertakes to deliver the ordered product within 5 days of confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in case of unforeseen reasons that make the product unavailable or about the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is judged that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (by email to info@datatec.gr). If the order is canceled and thus the sales contract is terminated, the COMPANY must return, without undue delay, all the money paid to it by the Customer.
Non-availability of part of an order: If the unavailability concerns only part of the ordered products of the order, the rest of the order is executed normally, unless the products of the order are related, and are to be used as a single whole and the Customer declares that the partial execution of the order does not serve his needs or interests, so the COMPANY must cancel the entire order.
4. Delivery of order
4.1. Place of Delivery
Delivery to the place specified by the Customer: In the event that the product is sent to the place chosen by the Customer, the product is delivered to an external partner - carrier and the Customer is informed electronically that the product is ready to be shipped. Shipping costs are calculated based on the Customer's order. Any incorrect entry by the Customer and therefore incorrect calculation of shipping costs is not borne by the COMPANY, but by the Customer. It is noted that the Customer may choose to transport with his own means and expenses, however, in this case, the products are transported at his own risk. To receive the order, the Customer will show the external carrier-partner the confirmation of the order (order code) and the notification of the shipment, as well as an official identification document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his order, then the third party authorized person should show a special authorization to receive the specific order legally recognized by KEP or the police or other Authority as well as an official document necessary for identity verification (police ID, passport, etc.). Since after the receipt of the products, the risk passes to the Customer, the latter must check the products he receives upon receipt, as with his signature upon receipt he confirms that he has correctly received the products of his order. If the Customer does not receive the product after receiving the notification to send and despite the relevant notification from the carrier, the COMPANY reserves the right to withdraw from the sale.
Shipping costs: Calculated on a case-by-case basis
4.2. Delivery time
The delivery time of the sold products and services is specified in the order according to availability, is confirmed upon acceptance of the order by the COMPANY, and is a maximum of seven (7) days from the time of preparation of the sale for Greece, unless there is a specific different agreement of the parties confirmed in writing, by electronic mail.
Force majeure: The COMPANY is not responsible for delays in the execution of the order (including delivery) which are due to circumstances that cannot be attributed to the fault of the COMPANY or are due to force majeure and therefore the COMPANY is entitled to an extension of time for execution. Examples include strikes, acts of terrorism, war, supplier / transportation / production problems, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than two (2) months, the sales contract may be terminated by either party without compensation. If the Customer considers that he no longer has an interest in the execution of the order, he is entitled to terminate the sales contract and the COMPANY is obliged to refund him the price as well as any other amount that was paid under the sales contract.
5. Payment
Cash
Pay on delivery
Payment by credit/debit via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners
Deposit/transfer to a bank account
SECURE TRANSACTIONS
All payments made using a card are processed through the electronic payment platform "Nexi e-Commerce" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
Any delivered products remain the property of the COMPANY until final, full and complete payment of the price to it.
6. Right of withdrawal from distance contracts based on Law 2251/1994 (as amended by K.Y.A. Z1-891/2013) - Return of products
The Customer can easily return the products he has purchased from the online store because he simply changed his mind, within fourteen (14) days of receiving them. The Customer can deliver the products directly to the COMPANY or send them at his own expense. In any case for online orders, the Customer may, before returning the products, contact the COMPANY's Customer Service department, either by phone (tel: 2102477300), or by sending an electronic message (e-mail to info@datatec. gr). In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:
(a) Within a period of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of services) or from the delivery (in the case of products) or its receipt (when the Customer has chosen "collection from the store ") and in the case of several goods ordered by the Customer in one order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter "Withdrawal").
(b) This withdrawal is unjustified and the Customer must return the product exactly in the perfect condition in which it was received. In particular, the returned product must not have been used, be in excellent condition ("as new"), exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have tears or damages/alterations) and with all the contents of the original packaging (forms of instructions for use, features and guarantees, connection cables, installation software, etc.). In addition, in order to accept a return of the product, the original proof of purchase (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are recorded on the proof of purchase.
(c) The return of the item is accepted, only if the Customer has previously paid any amount incurred by the COMPANY for sending the product to him and the shipping costs for its return.
(d) The declaration of withdrawal is made in writing by filling in the relevant form and sending it to the email address info@datatec.gr or electronically via www.datatec.gr and the COMPANY is obliged to confirm in writing the receipt of the declaration of withdrawal as soon as it receives it .
(e) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he communicated the withdrawal to any physical store of the COMPANY. The COMPANY, if the Customer so wishes, can pick up the returned product itself from the Customer's location, at a charge to the latter which is calculated on a case-by-case basis.
(f) Following the declaration of withdrawal, the COMPANY is obliged to return to the Customer the price collected. In the case of charging the Customer through a credit card, the COMPANY, once it has collected the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will take any prescribed action. Following this notification, the COMPANY bears no responsibility for the time and method of execution of the offsetting, which is regulated by the contract drawn up between the issuing bank and the Customer. In the event that the Customer had chosen the "pick up from the store" option, the money will be returned to him from any store of the COMPANY.
(f) The refund of the price due to withdrawal to the Customer will be made at the latest within fourteen (14) working days from the time the COMPANY received demonstrable knowledge of his withdrawal.
(g) Delivery costs are not refunded only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
(h) The Customer is responsible for indemnifying the COMPANY, if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer its compensation even with mutual set-off. In the event that the withdrawal concerns the provision of services, the Customer must pay an amount proportional to what was provided until the withdrawal declaration. If the Customer exercises the right of withdrawal any associated contracts will automatically terminate, at no cost to the Customer.
(j) Product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the refund amount.
7. Exceptions to the Right of Withdrawal of par. 7
The right of withdrawal from Article 4 § 10 of Law 2251/1994 does not apply:
In cases where the price of the products has been paid in a physical store and in addition, the products have been received from the physical store, as the sale is not considered to have been made remotely.
Products which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items.
Products that have been used, e.g. creations of custom order - design
Sealed audio documents or sealed video documents or sealed computer software, unsealed after delivery and in particular: a) CDs, b) DVDs, c) books, d) open digital memories and USB storage media, e) products containing an internet connection which has been activated, f) products from which the serial number is missing.
Service contracts after the full provision of the service if the performance has begun with the prior express consent of the Customer, and with his acknowledgment that he will lose his right of withdrawal once the contract has been fully performed by the COMPANY.
In the cases of procurement of digital content not provided on a physical medium, as long as the execution has begun with the prior express consent of the Customer and the confirmation on his part that he loses the right of withdrawal.
8. Claims due to defect or lack of contractual capacity
The Withdrawal of par. 10 hereof does not concern defective products or products in which there is a lack of agreed quality, which are covered by their respective guarantees.
8.1. Seller's liability for actual defects or lack of agreed properties
In the event of the COMPANY's liability for a real defect or for the lack of a contractual quality of the product ("legal warranty"), the Customer is entitled, at his option: a) to demand, at no cost to him, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, b) to request a price reduction or c) to withdraw from the sales contract, unless it is an immaterial factual defect. For a property to be considered contracted, it must be agreed in writing. If the Customer chooses to correct or replace the product, the COMPANY must correct or replace it within a reasonable time.
The above statutory rights (AK 540) of the Customer expire after two years for mobile phones.
In any case where the Customer discovers a defect, he has the possibility to contact the online store immediately after delivery on the same day or the next working day at tel. 2102477300 or at the email info@datatec.gr. If a product is declared defective by the Customer, the COMPANY expressly reserves the right for the earlier diagnosis of the product as defective by competent technicians.
Limitation of liability: The COMPANY is released from the above obligations if it notified the Customer and thus he was aware of the lack or defect in the product. In addition, COMPANY does not warrant, nor does it guarantee the fitness of any product sold for any particular purpose.
8.2. Supplier Liability and Warranty
New products with a long life ("consumer durables") must be accompanied by a written guarantee ("commercial guarantee") of the manufacturer of the product or the company that imported the product into the EU or the company that appears as the manufacturer ("Supplier" ). The basic terms of the commercial guarantee are as follows:
(a) The Supplier must provide the Customer with written, clear and complete instructions for the safe use, maintenance, maintenance and full utilization of the product and information on the risks during its use and maintenance. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The warranty must conform to the rules of good faith and not be negated by excessive exclusion clauses. The duration of the guarantee must be reasonable in relation to the time during which these products can be expected to remain technologically up-to-date, if this time is the shortest of their possible lifetime. (b) If, during the validity of the warranty, a defect appears in the product and the Supplier refuses or delays the repair beyond the necessary time, the Customer is entitled to request the replacement of the product with a new one of the same characteristics and quality or, if it is not repaired, to request withdrawal from the contract. The Supplier's breach of its obligations does not affect the validity of the guarantee, which the Customer can invoke and demand from the Supplier to comply with. (c) In addition to the warranty, the Supplier of new consumer durables must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their possible life span. The products made available by the COMPANY are accompanied by written instructions for use and a written guarantee of good operation of a reasonable duration. The warranty form always includes the name and address of the manufacturer, the product to which the warranty refers, its exact content, its duration, its local extent of validity, as well as the rights provided by the applicable law. The COMPANY, as long as it is a Supplier in accordance with the above, includes in its products with a long life, the conditions regarding their safe use and maintenance, and with which the Customer must comply. The warranty of each durable consumer product has a duration according to the manufacturer from the date of purchase and allows free repair of the problem, provided that: a) there is the warranty of the agency and proof of purchase of the device b) the fixed elements of the device have not been altered ( Serial No.) and c) failure is not excluded based on the manufacturer's warranty form.
8.3 Google reCAPTCHA security
When submitting your information via the contact form or when logging in or when submitting your information to create an account, the reCAPTCHA service - provided by Google Inc. - may be displayed. (Google)- in order to protect your online submissions through the respective form.
By using the reCAPTCHA service, you consent to the processing of your data by Google in the manner and for the reasons stated above.
This data collection is subject to Google's (Google Inc.) Privacy Policy. For more information on Google's Privacy Policy, please visit: https://www.google.com/intl/en/policies/privacy/
This service checks through a questionnaire whether the user is human in order to protect certain functions of the website from abuse by spam robots. The additional questionnaire includes the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your data will be transferred and used by Google. However, your IP address will be truncated by Google and will remain anonymous in EU member states or other states participating in the agreement of the European Economic Community. Except in exceptional cases, the entire IP address will be transferred to a Google server in America and truncated there. On behalf of the operator of this website, Google will use the information to evaluate the use of this service. The IP address provided by reCAPTCHA from your computer must not be merged with any other data from Google.
This data collection is subject to Google's (Google Inc.) Privacy Policy. For more information on Google's Privacy Policy, please visit: https://www.google.com/intl/en/policies/privacy/
By using the reCAPTCHA service, you consent to the processing of your data by Google in the manner and for the reasons stated above.
8.4 NEWSLETTERS
Registration is optional. We will never send promotional or informational email without your consent.
In case the user has given his express consent, so that the company can include his email in the list of recipients.
Send Email to process the order.
To complete the user's order, the email field is mandatory. Your email will never be used to send advertisements or offers without your prior express consent.
Once you have completed your order you will automatically receive an email from our website that will have your order exactly as you placed it. If you do not receive the automated email with the order you have placed, please check your spam/junk because it may have ended up there, or you have provided the wrong email.
Immediately after your order has been shipped and delivered to the carrier, you will receive an additional email with your order details and tracking number.
8.5 PRODUCT EVALUATIONS
Through our online store you are given the opportunity to evaluate our products. By submitting your review you agree to the following:
• The content of the review is your own opinion and creation and is not the intellectual property of a third party
• The review must not contain abusive, religious or racist comments, insults to the owner, employees and partners of the business, discussions about pirated software, illegal activities, etc.
• The evaluation of a specific product does not refer to its pricing and is not misleading or defamatory
• The evaluation may not include email addresses, personal information of third parties, telephone numbers, links from shops, malicious websites or websites with content that does not concern the product you are evaluating
• You do not post multiple identical presentations (spamming)
• For each review you submit, you simultaneously give the company full ownership of that material so that it can copy, modify, delete in its entirety, adopt, publish, translate, use in any electronic or printed form and sell it, without you copyright on it.
• Each evaluation can be used as the company judges, which has the inalienable right to change, modify or delete any form of material that will be published on its website, if it judges that its content constitutes an abuse of the above Terms of Use.
• datatec.gr does not guarantee that you will always be able to modify or delete the material you uploaded through the website. However, the company has the right to remove or refuse to publish a presentation and review for any reason.
• By writing an evaluation on the website you acknowledge that you are solely responsible for its content and the company bears no responsibility for your writings
• By providing your email address along with rating a product, you agree that the business has the right to use it to contact you about that rating
Please do not use Greekish (Latin characters). Make your review easy to read and understand by using Greek characters.
8.5 FEEDBACK
For each presentation and evaluation you submit, you grant datatec.gr full ownership of this material and the right to copy, modify, delete it in its entirety, adopt, publish, translate, use in any electronic or printed form and sell it, without having any copyright on it.
Each evaluation can be used as deemed by datatec.gr, which has the inalienable right to change, modify or delete any form of material that will be published on its website, as long as it deems that its content constitutes an abuse of the above Terms of Use.
Contracts through the online store are governed by European and Greek Law, in particular by legislation regulating issues related to electronic commerce, distance sales and consumer protection. Likewise, the site is created and controlled by the COMPANY in Athens and Greek Legislation will guide the use of the site and its interpretation. If the User chooses to access the site from another country, he is responsible for following the Laws of that country.
Any dispute that arises and which stems from the contractual relationship between the COMPANY and the Customer, is competent for its resolution by the competent Courts of Athens. For the out-of-court resolution of the dispute, the Customer can refer to the competent bodies for the out-of-court settlement of consumer disputes, e.g. to the General Consumer Secretariat of the Ministry of Development and Competitiveness (Pl. Kaningos, 10181, Athens, www.efpolis.gr, tel.: 1520, fax: 2103843549), to the Consumer Advocate (www.synigoroskatanaloti.gr, 144 Alexandras Street, 114 71, Athens, tel.: 2106460734, fax: 2106460414), to the Committees for Friendly Settlement of consumer disputes (article 11 of Law 2251/1994) which are based in the local Municipalities of the country.
According to the Directive 2013/11/EC, which was incorporated into the Greek legislation with the KYA 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process is now foreseen throughout the European Union. If the Customer has a problem with a purchase he made from the Online Store and resides in the EU he can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show